Terms, Privacy & Policies
Thank you for visiting and shopping at thepaperpapers.com. The use of this site (“Site”) or any other site owned or maintained by The Paperpapers Studio is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this Site signifies your acceptance of the terms and conditions set forth below. Your order placed on this Site signifies your acceptance of the terms and conditions set forth below.
Shop Policies
Payment Terms
Due to personalized nature of jobs, payment must be made in full to start processing your order. All payments on this site are made either through SenangPay, Paypal or via direct bank transfer. Please note that all transactions and collection of credit card information is processed entirely by Paypal and we do not store any of your card information or details on our servers.
- Delivery time is for your estimated purpose only and service is provided by third parties. We’re not responsible for delivery time or service after your order is shipped out. Keep in mind that delivery might take a bit longer time during peak period. However, please rest assured we’re on your side and will help in any way we can.
- We’re not responsible for orders or items that are lost or items damaged in transit. To ensure the product quality, your package will be carefully wrapped with bubble wrap or poly bag before we send out.
- No refunds will be made for wrong delivery to a wrong address due to incorrect address information provided. To avoid this, please double check the address is correct when receiving our email order confirmation. Inform us as soon as possible if you find address error. If your order has been posted, we’ll do our best to redirect it to the correct address. Unfortunately, we cannot guarantee that this is possible. We may contact you to cover any additional re-shipping cost.
Returns
We do not accept returns, exchanges or process refund. We hope you understand that all of our designs are personalized and created as per order basis which could not be resold anymore.
But no worries, we want you to be totally satisfied with your order. Please let us know if you’re unhappy with your order upon receiving them. We’ll fix it as soon as possible, in the event of an error on our end.
Important points to note:
- We cannot accept returns or process refunds for items that are lost, items damaged in transit or any other situations beyond our controls.
- We cannot accept returns or process refunds due to errors on approved proof (e.g. wordings) as only approved final proof will be processed printing and we are not responsible for these errors.
- We cannot accept returns or process refunds due to the color variation issue. It’s important to understand that color of your printed invitations may not 100% match the color display on your monitor screen as color will vary from screen to screen. Please allow a 10%-20% color differences from what you see on your screen.
Cancellations
There shall be no refund of your payment should you decide to cancel your order.
Personalisation
1. Proofing process
After Payment is received, digital proof with your submitted wedding details will be sent to you within 3-5 business days for your first review.
Check it carefully. We help you revise up to two (2) rounds. If there is anything to revise or update, email the revise details, let us work out for you. Within 1-3 business days, we’ll send you SECOND/FINAL PROOF for your review. Unfortunately, if you need additional revisions after two (2) rounds of revisions, each additional round of revision will be charged at RM50.
Only wording and colours are allowed to change during the revision rounds. We’re sorry to tell you that we generally do not offer font and layout/design changes in order to preserve the integrity of our designs. All of our fonts and layout have been carefully chosen to create unique and balanced designs. And we do not add any outside artworks, pictures and logos to our designed invitation.
2. Design Switch
We’re happy to do ONE complimentary design switch during the proofing process. Keep in mind that the design switch will be treated as one round of proofs.
Due to the amount of time and work involved, any additional design switches will be subject to a RM200 design fee.
3. Proofread
We’re sorry. We do not proofread.
Tips: Different people see different things. We recommend having your families and friends help you proofread the proof for everything, including spelling and grammar as we’re not responsible for any misspelling or grammar errors. If you catch any mistakes, send us an email for details. We’ll assist to revise accordingly until FINAL PROOF is approved for printing. All approved proofs are FINAL and any reprints due to errors will be at the cost of the client. To avoid any unhappy experiences, please check carefully.
Terms & Conditions
Restriction on Use
All pages within this Website are the property of The Paperpapers Studio. The Site is protected by federal and international copyright and trademark laws. No portion of the materials, including but not limited to text, images, trademarks, service marks, and logos on the Site may be reprinted, republished, modified, or distributed in any form without the express written permission ofThe Paperpapers Studio. Any rights not expressly granted by these Terms and Conditions or any applicable end user license agreements are reserved byThe Paperpapers Studio.
Changes to Policies, Terms and Conditions
These terms were last updated April 10,2019. We reserve the right to change, modify, or amend these policies, terms and conditions at any time. If amended, the effective date of the policy amendment will always be posted here. The new policy will replace any prior policies to the extent that there are any inconsistencies. Use of this Site after modification implies that you consent to the policy as amended.
Privacy Policy
Information Collected
The Paperpapers Studio is committed to treating your privacy and security with the utmost care. We will not use your information for any purpose other than our company use. We will never forward or sell your email address(es) or other contact information.
You will remain anonymous unless you specifically request otherwise. When you purchase a product online, we ask for your name, mailing address and your phone number to complete your order. We will also ask you for any additional information related to the product you are purchasing which might be needed for personalization. All information that you provide to us while ordering and creating an account is stored in private files on our secure web server and on our internal systems until your transaction is complete.