FAQs
Ordering / Personalisation / Shipping
Ordering
How do I order?
Please see our Order & Payment.
What is your payment terms?
Due to personalized nature of jobs, we’re glad to receive your full payment first to serve you the best.
What Payment methods do you accept?
We accept all major debit and credit cards, e-wallet (Touch ‘n Go, Boost & Grab), FPX and direct bank transfer.
Is my transaction secure?
We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order.
All transactions you make to purchase items in our shop are made entirely through SenangPay or Paypal, and The Paperpapers Studio does not process any of such information. Your credit card information is never stored on our servers.
Do you offer rush services?
Sometimes we can, but not 100% guarantees. We’ll help you if we’re able to meet your requested time frame as we have to consider not only our current workloads but also the stock of the selected materials.
Can I cancel my order?
There shall be no refund of your payment should you decide to cancel your order.
Can I return my invitations once I receive them?
We’re sorry. We do not accept returns, exchanges, or process refunds. We hope you understand that all of our wedding invitations are personalized and created as per order basis which could not be resold anymore.
But no worries, we want you to be totally satisfied with your order. Please let us know if you are unhappy with your order upon receiving them! We’ll fix it as soon as possible, in the event of an error on our end.
When should I order my invitations?
If possible, make it 3-5 months before your wedding date. It rarely happens, but in the event that there is a mistake with your order, it’s a really good idea to leave yourself some extra time in case your invitations need to be reprinted.
Are envelopes included?
Yes. Standard envelopes are included for you. Currently, we have red, ivory and white colour for standard envelope. You may also consider to buy our premium envelopes with more colour options at RM1.20 per piece. Besides, extra envelopes will be given too, in case for any addressing errors.
Personalisation
How does the proofing process work?
Get excited to see your very own personalized proof? You gonna receive the proof via email within 3-5 business days after full payment.
Check it carefully. We help you revise up to two (2) rounds. If there is anything to revise or update, email the revise details, let us work out for you. Within 1-3 business days, we’ll send you SECOND/FINAL PROOF for your review. Unfortunately, if you need additional revisions after two (2) rounds of revisions, each additional round of revision will be charged at RM50.
Do you proofread my order?
We’re sorry. We do not proofread.
Tips: Different people see different things. We recommend having your families and friends help you proofread the proof for everything, including spelling and grammar as we’re not responsible for any misspelling or grammar errors. If you catch any mistakes, send us an email for details. We’ll assist to revise accordingly until FINAL PROOF is approved for printing. All approved proofs are FINAL and any reprints due to errors will be at the cost of the client. To avoid any unhappy experiences, please check carefully.
Can I change the colours or font type on your invitations?
Of course you can. Tell us your preferred colour or font type, we’re happy to work out to suit your colour theme.
Can I change the wording on your invitations?
Sure. Please share with us if you’d like to have your own wording on any one of our invitations. All designs on our website are as a guide only.
Can I switch designs during proofing?
Yes, you can. We’re happy to do ONE complimentary design switch during the proofing process. Keep in mind that the design switch will be treated as one round of proofs.
Due to the amount of time and work involved, any additional design switches will be subject to a RM150 design fee.
Will I receive hard copy proofs?
No. Hard copy proofs are not available. Be paperless for proofing.
But no worries, your order includes electronic JPG proofs for your review. Electronic proofing is standard among stationers and it is the most cost effective and flexible way to review and make changes to your stationery before production.
Shipping
How do my invitations ship?
Your order will be shipped via DHL, City-Link Express, Gdex or Pos Laju EMS and the duration is approximately 2-7 working days.
Please see our Shipping & Delivery for more information.
Do you accept international orders?
Currently, we mainly provide shipping to Malaysia, Singapore, Brunei, Indonesia, Thailand, Hong Kong, Taiwan, Australia & New Zealand. But it is possible to accept other countries shipping too.
Welcome to email us at thepaperpapers@gmail.com for the special arrangements.