Returns & Cancellations
We do not accept returns, exchanges or process refund. We hope you understand that all of our designs are personalized and created as per order basis which could not be resold anymore.
But no worries, we want you to be totally satisfied with your order. Please let us know if you’re unhappy with your order upon receiving them. We’ll fix it as soon as possible, in the event of an error on our end.
Important points to note:
- We cannot accept returns or process refunds for items that are lost, items damaged in transit or any other situations beyond our controls.
- We cannot accept returns or process refunds due to errors on approved proof (e.g. wordings) as only approved final proof will be processed printing and we are not responsible for these errors.
- We cannot accept returns or process refunds due to the color variation issue. It’s important to understand that color of your printed invitations may not 100% match the color display on your monitor screen as color will vary from screen to screen. Please allow a 10%-20% color differences from what you see on your screen.
If you decide to cancel your order before any works have been done, please email to inform us and we’ll refund your purchase minus a RM100 processing fee.
On the other hand, if you decide to cancel your order after our designers have created your proof, you’ll be charged of RM250 for cancellation fee.
Keep in mind that if your order is being processed for printing and production, it cannot be canceled by you or our team and we cannot process refund too.