How do I order?
What is your payment terms?
Due to personalized nature of jobs, we’re glad to receive your full payment first to serve you the best.
What Payment methods do you accept?
All payments on this site are made either through Paypal or via direct bank transfer. If you don’t have a Paypal account, you can still pay for your items using your credit card as a guest. Please note that all Paypal or credit card transactions and collection of credit card information is processed entirely by Paypal and we do not store any of your card information or details on our servers.
For direct bank transfers, please email us the bank-in & remittance slip, or proof of online transaction (No matter it is “Print Screen” or download transaction record from the transaction page, it’s fine) with the Order ID once payment is made.
Is my transaction secure?
We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order.
All transactions you make to purchase items in our shop are made entirely through Paypal, and The Paperpapers Studio does not process any of such information. Your credit card information is never stored on our servers.
Do you offer rush services?
Try your luck! Sometimes we can, but not 100% guarantees. We’ll help you if we’re able to meet your requested time frame as we have to consider not only our current workloads but also the stock of the selected materials.
Can I cancel my order?
If you decide to cancel your order before any works have been done, please email to inform us and we’ll refund your purchase minus a RM100 processing fee.
On the other hand, if you decide to cancel your order after our designers have created your proof, you’ll be charged of RM250 for cancellation fee.
Keep in mind that if your order is being processed for printing and production, it cannot be canceled by you or our team and we cannot process refund too.
Can I return my invitations once I receive them?
We’re sorry. We do not accept returns, exchanges, or process refunds. We hope you understand that all of our wedding invitations are personalized and created as per order basis which could not be resold anymore.
But no worries, we want you to be totally satisfied with your order. Please let us know if you are unhappy with your order upon receiving them! We’ll fix it as soon as possible, in the event of an error on our end.
For more information, please see our Returns & Cancellations.
When should I order my invitations?
If possible, make it 3-5 months before your wedding date. Notes: You gonna mail your invitations out for your families and friends 4-6 weeks before your wedding!
Are envelopes included?
Yes. Standard envelopes are included for you. Currently, we only have red colour for standard envelope. You may also consider to buy our premium envelopes with more colour options (Kraft, Ivory, White, Pink, Red and Black) at RM0.90 per piece. Tell us which one you prefer. Besides, extra envelopes will be given too, in case for any addressing errors.
How does the proofing process work?
Get excited to see your very own personalized proof? Awesome! You gonna receive the proof via email within 3-5 business days after full payment.
Check it carefully. We help you revise up to two (2) rounds. If there is anything to revise or update, email the revise details, let us work out for you. Within 3-5 business days, we’ll send you SECOND/FINAL PROOF for your review. Unfortunately, if you need additional revisions after two (2) rounds of revisions, each additional round of revision will be charged at RM50.
Notes: Only wording and colours are allowed to change during the revision rounds.
Do you proofread my order?
We’re sorry. We do not proofread.
Tips: Different people see different things. We recommend having your families and friends help you proofread the proof for everything, including spelling and grammar as we’re not responsible for any misspelling or grammar errors. If you catch any mistakes, send us an email for details. We’ll assist to revise accordingly until FINAL PROOF is approved for printing. All approved proofs are FINAL and any reprints due to errors will be at the cost of the client. To avoid any unhappy experiences, please check carefully.
Can I change the colours on your invitations?
Of course you can. Tell us your preferred color, we’re happy to work out to suit your color theme.
Can I change the wording on your invitations?
Sure. Please share with us if you’d like to have your own wording on any one of our invitations. All designs on our website are as a guide only.
Can I add outside artwork or a logo to my design?
We’re sorry, we generally do not add any outside artworks and logos to our designed invitation. And it is advised not to add because we concern about the perfect balance design at the end.
Can I switch designs during proofing?
Yes, you can. We’re happy to do ONE complimentary design switch during the proofing process. Keep in mind that the design switch will be treated as one round of proofs.
Due to the amount of time and work involved, any additional design switches will be subject to a RM200 design fee.
Will I receive hard copy proofs?
No. Hard copy proofs are not available. Be paperless for proofing.
But no worries, your order includes electronic PDF proofs for your review. Electronic proofing is standard among stationers and it is the most cost effective and flexible way to review and make changes to your stationery before production.
How do my invitations ship?
Do you accept international orders?
Currently, we mainly provide shipping to Malaysia, Singapore, Brunei, Indonesia, Thailand, Hong Kong, Taiwan, Australia & New Zealand. But it is possible to accept other countries shipping too. Welcome to email us at firstname.lastname@example.org for the special arrangements.